SmallBizGenius Analysis
Artscow is a print-on-demand service offering a wide range of customizable products. Customer reviews are mixed, with many praising the product quality and affordability, while others cite issues with shipping, customer service, and inconsistent printing.
Category Breakdown
Scores based on analysis of 53 recent reviews
Shipping & Delivery
4.0/10Shipping times are a major point of contention, with many reviewers reporting long delays, often exceeding a month. The company ships from China, which contributes to the extended wait times and potential for unexpected customs fees.
15 reviews mention thisCustomer Service
3.5/10Many reviewers express dissatisfaction with Artscow's customer service, describing it as unhelpful, rude, and unresponsive. Issues include difficulty contacting support, language barriers, and reluctance to resolve problems or offer refunds.
14 reviews mention thisProduct Quality
6.0/10Product quality receives mixed feedback, with some customers praising the print vibrancy and overall construction, while others report issues like misprints, color inaccuracies, and defects. The quality seems to vary depending on the specific product and image resolution.
20 reviews mention thisPricing & Value
8.0/10Artscow is frequently praised for its affordability, especially when promotional discounts are available. Reviewers appreciate the low prices on custom products, making it an attractive option for budget-conscious shoppers.
12 reviews mention thisProduct Range
8.5/10Artscow offers a diverse selection of customizable products, including clothing, accessories, home decor, and stationery. This wide range is a major draw for customers seeking unique and personalized items.
8 reviews mention thisPros & Cons
What Customers Love
"artscow has a great range of products that are easy to create too."
"the price is very affordable when they are having promotion and I will definitely purchase again."
"Very good print quality including vibrancy, beautifully sewn, true to size."
"artscow has a great range of products that are easy to create too."
"in the small case it has, their customer service was on top of it and I was able to ge ta free replacement."
Common Complaints
"Be patient, they ship from China, but you can trust them."
"Their customer service is terrible and their photo reproductions are beyond bad."
"Some of the photos came out orange. The base colour was supposed to be dark purple. The colour I got was light blue."
"Then my mom gets hit with a duty/tax bill from Fedex for $38.25 on $50 worth of face masks."
"They said I could return it at my cost for a refund. I was not going to send it back to China to get a refund of what I paid when it would cost me a fair bit to return it and end up with nothing."
Common Questions About Artscow
Answers derived from customer review patterns
Is Artscow legit and trustworthy?
Artscow is a legitimate company that provides custom printed products, but its trustworthiness is questionable due to inconsistent quality and customer service. While some customers receive satisfactory products, many report issues with printing errors, long shipping times, and difficulty resolving problems with customer support. The company's location in China can make returns and refunds challenging. Proceed with caution and be aware of the potential risks before placing an order.
Based on 45 reviewsDoes Artscow have good customer service?
Based on the reviews, Artscow's customer service is generally considered poor. Many reviewers report difficulty contacting support, receiving unhelpful responses, and experiencing language barriers. Some customers have been unable to resolve issues with their orders, such as misprints or defects, and have struggled to obtain refunds or replacements. While a few reviewers mention positive experiences, the overall sentiment suggests that customer service is a significant weakness.
Based on 14 reviewsIs Artscow worth it for small business?
Artscow can be a viable option for small businesses seeking affordable custom products, but it comes with risks. The low prices and wide product range are attractive, but the inconsistent quality and unreliable customer service can be problematic. Small businesses that require consistent quality and timely delivery may want to consider alternative print-on-demand services with better reputations, even if they are more expensive.
Based on 20 reviewsWhat is Artscow's return policy like?
Artscow's return policy is generally considered unfavorable due to the requirement of shipping returns to China at the customer's expense. This can be prohibitively expensive, especially for low-cost items. Some reviewers also report a restocking fee for returns, even for defective products. The combination of high return shipping costs and potential restocking fees makes it difficult for customers to obtain refunds or replacements.
Based on 4 reviewsWhy is Artscow shipping so slow?
Artscow's shipping is slow because the company is based in China, and all orders are shipped internationally. This results in longer transit times, customs processing delays, and potential for unexpected customs fees. While Artscow may offer expedited shipping options, even those can be subject to delays due to the international nature of the shipping process.
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